At Deals Haute Togs Store, we combine effortless style with exceptional service. Our shipping and returns policies are designed with the same attention to detail we put into our size-inclusive collections of blouses, jumpsuits, Sharara sets, and other fashion essentials.

Shipping Information

We ship globally (excluding some Asian and remote regions) to bring our designer-inspired pieces to your wardrobe wherever you are.

Order Processing & Delivery Times

  • Order processing: 1-2 business days
  • Standard shipping: 10-15 business days via DHL or FedEx ($12.95 shipping fee)
  • Free shipping: 15-25 business days via EMS (for orders over $50)

You’ll receive tracking information once your order ships. Please note delivery times may vary during peak seasons or due to customs processing.

Returns & Exchanges

While we design each piece for your satisfaction, we understand that sometimes an item may not meet your expectations. Our returns policy ensures a seamless experience when you need to return or exchange an item.

Return Policy Details

  • Returns accepted within 15 days of receiving your order
  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Original packaging and proof of purchase required

Non-Returnable Items

  • Intimate apparel (including bustier tops) for hygiene reasons (unless faulty)
  • Items marked “non-returnable” at purchase (final sale items)

How to Return an Item

  1. Contact us: Email [email protected] within 15 days of delivery with your order number and return details
  2. Wait for authorization: Our team will respond within 24 business hours with return instructions
  3. Pack securely: Include all tags and accessories in the original packaging
  4. Ship your return: Send to our Miami headquarters using a trackable method (return shipping costs are your responsibility unless item is faulty)

Return Shipping Options

  • Faster processing: DHL/FedEx (typically 10-15 days)
  • Economical option: EMS (typically 15-25 days)

Original shipping fees are non-refundable. For exchanges, we cover standard shipping for your replacement item.

Refund Process

  • Refunds processed within 5-7 business days after we receive and inspect your return
  • Refund credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Allow 3-10 additional business days for your bank/credit card company to process

Exchange Process

  • Replacement item ships after we process your return
  • Pay difference if new item costs more
  • Receive refund for difference if new item costs less

Damaged or Faulty Items

If you receive a damaged item (like an embroidered Chanderi dress with defects), contact us immediately at [email protected] with photos. We’ll arrange a free return and repair, replace, or refund the item.

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Deals Haute Togs Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Item Name:
  • Size/Color:
  • Reason for Return:
  • Preferred Resolution: (Refund/Exchange for [specific item if exchanging])

Please let me know the next steps. I’ve reviewed the return policy and confirm the item meets all return conditions.

Best regards,
[Your Full Name]
[Your Contact Information]

Return Address

Deals Haute Togs Store
Returns Department
960 Mulberry Lane
Miami, US 33169

Style Tip

While we’re sad to see any of our designer-inspired pieces go, we understand that fashion is personal. Our customer service team is happy to provide styling advice if you’re unsure about sizing or how to wear our flowing palazzos or statement Sharara sets.

For any questions about our shipping or returns policy, contact us at [email protected]. We’re here to help with the same attention to detail we put into every stitch of our collections.