At Deals Haute Togs Store, we design our blouses, jumpsuits, Sharara sets, and other fashion essentials with your satisfaction in mind. However, we understand that sometimes an item may not meet your expectations. Our returns policy is as carefully crafted as our size-inclusive collections, ensuring a seamless experience when you need to return or exchange an item.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Items must be in their original packaging
  • Proof of purchase is required

Note: For hygiene reasons, we cannot accept returns on intimate apparel (including bustier tops) unless faulty. Final sale items marked “non-returnable” at purchase are also excluded.

How to Initiate a Return or Exchange

  1. Contact our team within 15 days of delivery at [email protected] with your order number and details about the item you’d like to return or exchange.
  2. Our customer service team will respond within 24 business hours with return authorization and instructions.
  3. Pack your return securely in the original packaging, including all tags and accessories.
  4. Ship your return to our Miami headquarters using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the item is faulty.

Return Shipping Options

You may choose your preferred shipping method for returns. We recommend using:

  • DHL/FedEx for faster processing (typically 10-15 days)
  • EMS for more economical shipping (typically 15-25 days)

Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of standard shipping for your replacement item.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow additional time for your bank or credit card company to process the refund (typically 3-10 business days)

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive and process your return
  • If the new item is of higher value, you’ll need to pay the difference
  • If the new item is of lower value, we’ll refund the difference

Damaged or Faulty Items

If you receive a damaged or faulty item (like an embroidered Chanderi dress with defects), please contact us immediately at [email protected] with photos of the damage. We’ll arrange a free return and either repair, replace, or refund the item.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request for Order #[Your Order Number] Dear Deals Haute Togs Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: – Item Name: – Size/Color: – Reason for Return: – Preferred Resolution: (Refund/Exchange for [specific item if exchanging]) Please let me know the next steps. I’ve reviewed the return policy and confirm the item meets all return conditions. Best regards, [Your Full Name] [Your Contact Information]

Return Address

All returns should be sent to:

Deals Haute Togs Store
Returns Department
960 Mulberry Lane
Miami, US 33169

Style Tip: While we’re sad to see any of our designer-inspired pieces go, we understand that fashion is personal. Our customer service team is happy to provide styling advice if you’re unsure about sizing or how to wear our flowing palazzos or statement Sharara sets.

For any questions about our returns policy, contact us at [email protected]. We’re here to help with the same attention to detail we put into every stitch of our collections.