Welcome to Haute Togs’ FAQ section! We’ve compiled answers to the most common questions about our global fashion delivery, eclectic collections, and customer policies. Can’t find what you need? Our Miami-based team is always happy to help at [email protected].

About Haute Togs

What defines Haute Togs’ style?
We specialize in wearable artistry that blends designer-inspired details with everyday versatility. Our collections feature statement pieces like embroidered Chanderi dresses, metallic trousers, and size-inclusive bustier tops that transition seamlessly from day to night.
Who is the Haute Togs customer?
Our global clientele consists of style-savvy women who appreciate eclectic elegance. Whether you’re building a capsule wardrobe or seeking that perfect Sharara set for special occasions, we cater to fashion-forward individuals who value transparent service and unique designs.

Product Information

What types of clothing do you offer?
Our curated selection includes:
  • Designer-inspired blouses and tops
  • Statement Sharara sets
  • Versatile jumpsuits and dresses
  • Trend-forward bottoms like palazzos and metallic trousers
All pieces are selected for their ability to elevate everyday style with haute details.
How do I choose the right size?
Our size-inclusive collections feature detailed measurement charts for each item. We recommend comparing your body measurements with our garment specifications for the perfect fit. When pairing separates (like bustier tops with flowing palazzos), consider sizing up for a relaxed silhouette.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure global transactions. All payments are processed through encrypted systems for your protection.
Why was my credit card declined?
Common reasons include:
  • Insufficient funds
  • International transaction blocks (check with your bank)
  • Billing address mismatch
For immediate assistance, contact your card issuer or try an alternative payment method.

Shipping & Delivery

Where do you ship?
We offer seamless global delivery to most countries (excluding select remote areas in Asia and other locations). During checkout, simply enter your address to confirm service availability.
What are my shipping options?
✈️ Standard Shipping ($12.95): Via DHL/FedEx (10-15 business days after 1-2 day processing)
🎁 Free Shipping: For orders $50+ via EMS (15-25 business days after processing)

All timelines exclude customs clearance. International customers may be subject to local duties/taxes.
How can I track my order?
You’ll receive tracking information via email once your order ships from our Miami headquarters. For EMS shipments, allow 48 hours for tracking to activate.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return window from the delivery date. Items must be unworn, with tags attached, and in original packaging. Return shipping is at customer’s expense unless the item is faulty.
How do I initiate a return?
Email [email protected] within 15 days of delivery with your order number and return request. Our team will provide instructions and a return authorization number (required for processing).
When will I get my refund?
Refunds are processed within 5 business days of receiving your return at our Miami facility. The credit typically appears in your account within 7-10 business days, depending on your financial institution.

Contact & Support

How do I contact customer service?
Our responsive team is available at [email protected] for any inquiries about delivery, sizing, or our collections. We typically respond within 24 business hours.
Where is Haute Togs located?
Our headquarters and fulfillment center is at:
960 Mulberry Lane, Miami, US 33169
All orders ship from this location via our selected carriers.

Still have questions? Explore our collections or reach out to our style advisors. At Haute Togs, we’re committed to making your global fashion journey as effortless as our designer-inspired pieces.